CONDITIONS OF SALE AND TRADING POLICIES
PRICING :
All advertised prices are based on COD payment and do not include fitting, installation, configuration or delivery. SC reserves the right to vary and change the prices of our products without advance notice. All products are subject to availability.
SHIPPING :
Orders will be shipped once we receive full payment into our bank account. If we are out of stock of an item that has been ordered, the customer will be informed of ETA or equivalent product/s. All enquirers regarding shipping should be sent to sales@stormcomputers.com.au. If items are not in store, we may ship direct from our suppliers and different shipping couriers will be used.
SHIPPING/FREIGHT:
Local pickup is free. Shipping typically starts from $11 depending on the weight/size of the order and destination. We use couriers such as Star Track, Australia Post (AP), Amarax, FOXLINE, Civic, Capital Transport, GO Logistics, Toll, TNT and a few others. To better serve you we reserve the right to change your selected shipping method/carrier. Shipping costs are made up of shipping fee, packaging costs and other costs charged by AP/couriers.
WE DO NOT SHIP OUTSIDE OF AUSTRALIA
DEPOSITS: SC requires that a 20% deposit be provided upon the order of any computer system. This deposit is not refundable should the customer decide to cancel the order, unless we have failed to provide the computer system within the quoted timeframes. This deposit is not refundable as all PCs are manufactured to order and significant time is spent on ordering, constructing, configuring and testing the hardware and software components.
ORDER PROCESSING and Handling Costs: Some orders may incur a process handling fee, this can only be calculated after all items have been added to the cart, the shipping option selected and the payment option selected, it will then calculate the fee and display to you just before payment is made. Where applicable, the current fee is 6%.
PAYMENT METHODS :
Cash, EFTPOS, and Credit card are accepted in store but there is a 1.8% surcharge on Visa & Mastercard Credit card Transactions. American Express attracts a 1.5% Surcharge fee EFTPOS/Credit Card only available in store. Zip Pay, Zip Money , Afterpay and Bitcoin (1%) acceptance is available in-store and online. All credit card and Paypal payments online are charged a 2% fee. We also accept “direct deposits”. Cheques ARE NOT ACCEPTED. Note Zip Pay and Afterpay have order processing and handling costs added .
SPECIAL ORDERS :
All items that are not physically in are store are classified as “non-standard”. These Special Orders are non-cancelable and SC reserves the right to require full payment prior to order. Non-acceptance of delivery of a special order will result in a cancellation fee being applied (20% of the selling price of the goods).
RETURN OF GOODS / REFUNDS
Change of Mind returns are accepted in the first 7 days of purchase AND only for SEALED/UNOPENED/UNUSED items/goods. A restocking fee of up to 20% may apply, based on on the total invoice value. Testing of returned items will be performed before any credit/refund/exchange is completed. Items damaged by customer will not be refunded/credited/exchanged and warranty void. Please allow reasonable time for testing. “Special orders” will not be accepted for credit or exchange or refund for change of mind. Computers systems, prebuilts, custom builds, laptops, notebooks, tablets can not be returned under “change of mind” returns.
All damages and faulty goods (DOA/Dead on Arrival) should be reported within the first 7 days period or if item shipped out to customer, first 14 days, from date of invoice. Where a customer has had a item shipped out to them and no longer require the item and request refund/credit/exchange, the customer is liable for the cost of returning the item to SC and the applicable restocking fee will apply. Where an item is faulty we will test or if unable to test return item we will return to the supplier for assessment. Faulty items can be refunded/exchanged/repaired.
ERRORS :
All effort is taken to ensure that the pricing and specifications of components that we sell are described accurately in all literature (including PriceLists, quotations, print advertising, Internet pages, invoices etc). However, we do not accept liability for any errors or omissions.
PROBLEMS WITH A PRODUCT :
Most problems can be solved over the phone. However, should the service staff determine that the goods are faulty, it is the customer’s responsibility to return the goods to our store for repair. Any goods that are out of warranty may still be returned but will incur normal repair charges (including any related freight costs).
TECHNICAL SUPPORT :
SC has a proud reputation of providing high-quality technical support. If you have any problems or questions regarding products you have purchased from us, please do not hesitate to call. If you have questions regarding problems with products purchased elsewhere, we obviously cannot provide anything but the most basic support – you should always contact the product’s supplier before contacting us. SC will not provide any technical support on pirate application or pirate game software.
WARRANTY :
All new components sold by SC carry a manufacturer’s warranty. The warranty does not cover damage/failure caused by mishandling, abuse or accident. Operating any product outside the manufacturer’s documented specifications will void your warranty. This includes but is not limited to overclocking, incorrect voltage and other hardware modifications. Failure to follow standard installation and operating instructions, or failure to ensure adequate cooling will also void your warranty.
Warranty is not transferable. Warranty claims must be by the original purchaser.
The length of the warranty on new hardware varies from component to component. All new hardware products sold by SC have at minimum 1-year manufacturers warranty.
SC provides free labour for any warranty work required on a complete computer package for the period of 2 years from date of purchase. After the 2nd year, if the goods are still under warranty, no charges will be applicable for the repairs/replacements of the component, but charges for SC labour / freighting will be applied. Most software includes a warranty which covers defects on the actual media (the floppy or CDROM disk). No warranty is provided in terms of functionality or suitability of the program itself.
SC provides a warranty on the functionality of software supplied with new SC PCs for the period of 7 days from purchase. If the customer’s software is not operating correctly (regardless of whether this is caused by user error or hardware failure) we will restore the computers original configuration for no charge. After 7 days from purchase, software configuration is charged at our standard labour rates.
SC provides a 3 month labour warranty on repairs that we perform to non-warranty equipment. All warranty is “return-to-base”. The customer is responsible for returning and collecting any products for repair/upgrade. SC offers no warranty on blank media ie. DVD’s and CD-R’s.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
DATA BACKUP :
It is the responsibility of the customer to ensure that data on any PC worked on by SC has been backed up. Although all care is taken, SC takes no responsibility for loss of data contained on hard or floppy drives of PCs.
REPAIR NOTICE:
The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods. FAILURE TO COLLECT GOODS :
Title of any goods not collected from our repairs department within 3 months of the completion of a job will be transferred to SC.
DISCLAIMER AND INDEMNITY :
All goods supplied by SC are at the customer’s risk immediately from delivery. However, the title of goods remain with SC until the invoice is paid in full. SC shall not be responsible for any loss or damage howsoever caused to the property or person of the customer or any third party as a result of any defect in the goods whether patent or latent, and the customer indemnifies SC against any claims against it by any third party arising out of any defects. No warranty is given that equipment or software sold by SC will work with existing hardware or software owned by the customer.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
BY COMPLETING A PURCHASE THE CUSTOMER ACCEPTS AND UNDERSTANDS THE ABOVE CONDITIONS OF SALE AND TRADING POLICIES
Terms and Conditions
Last modified: 22/01/2023
Customer Data Privacy Policy – Repair Services
At Storm Computers, we take your privacy seriously. When you entrust your device to us for repair, we make every effort to protect your personal data. This policy outlines our approach to handling customer data during diagnostic, repair, service procedures and situations involving potentially illegal content.
1. Data Access
We do not access, view, or modify your personal files unless required for diagnosing or resolving an issue.
If access is necessary, we will request your consent before proceeding.
2. Data Confidentiality
Any customer data accessed during repair is treated as strictly confidential.
Our staff are trained in privacy protocols and bound by internal confidentiality agreements.
3. Data Backup & Responsibility
Customers are responsible for backing up their data before repair. While we take care, we are not liable for data loss during service.
If a backup or data recovery is requested, this will be performed only with customer consent.
4. Temporary Data Handling
Any backups or drive clones created as part of a job are stored securely and deleted within 30 days of job completion, unless otherwise arranged.
5. Passwords & Login Information
If your job requires login credentials, we will request them directly.
6. Ownership Responsibility
The person or company booking in a device for service is considered the owner or authorised agent of the device.
It is their responsibility to ensure they have the right to request repairs and access data on the device.
Storm Computers accepts no liability for unauthorised requests made by individuals who are not the lawful owner or agent.
7. Legal Compliance & Reporting
If we encounter evidence of illegal activity (e.g., child exploitation material, stolen property, or other criminal content), we reserve the right to report it to the appropriate authorities.
In the case of child exploitation material or serious crimes, we are legally required to report this and cooperate with law enforcement.
We will preserve any relevant evidence and notify the authorities immediately. We will not return the device if instructed not to by law enforcement.
8. Third Parties
Customer data is never shared with third parties unless required by law.
9. Data Disposal
Devices left unclaimed beyond our holding period may be securely wiped before disposal, in accordance with our [Device Abandonment Policy].
By using our services, you consent