WARRANTY & TECHNICAL SERVICE - WHO TO CONTACT .
Items sold by Storm Computers generally have a minimum 12 month warranty. All warranty is return to shop.
Manufacturers may offer longer warranty on their products.
You can contact us or the manufacturer direct to troubleshoot.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Turn Around Time:
For an item under 7 Days old it will be swapped (or refunded) if we are able to find it faulty .
Items outside of the 7 day DOA period (or we are unable to test or replicate the fault/issue) have to be sent back to the distributor for assesment, and can take BETWEEN two to four weeks (most items are 2 weeks) for a repair/replacement/credit to be issued (again depending on the item and if stock etc is available etc).
THE LIST BELOW is a guide for warranty lengths, however they are subject to change without notice and will also vary per product. These are in addition to any Consumer Law rights you might have.
We have also listed the support phone numbers.
|BRAND||TYPICAL WARRANTY TERMS||RETURN TO ?||TECHNICAL SUPPORT DETAIL|
|ALTEC LANSING||1 Year||STORM COMPUTERS||1800 089 681|
|AMD - CPU||3 Year||AMD DIRECT||1800 189 581|
|ASUS NOTEBOOK||1 Year*||ASUS DIRECT||1300 278 788|
|ASUS LCD||3 Year*||ASUS DIRECT||1300 278 788|
|AOC MONITORS||3Year*||AOC DIRECT||1300 262 669|
|BROTHER||1 Year*||BROTHER||02 9887 4344|
|EPSON||1 Year*||STORM COMPUTERS||1300 361 054|
|FUJI-XEROX||1 Year*||STORM COMPUTERS||1800 811 177|
* Note: Warranty May vary depending on actual product. Contact Storm determine relevant warranty length and details.
THE FOLLOWING BRANDS/ITEMS are to be returned to Storm Computers for warranty & technical support (first 12 months).
If the "brand" you purchased from us is not listed, please contact Storm for warranty details.
|BRAND||TYPICAL WARRANTY TERMS||WHO TO CONTACT / RETURN ITEM TO:|
|Amacrox||1 Year||RETURN TO STORM|
|ANTEC||1 Year||RETURN TO STORM|
|8WARE||1 Year||RETURN TO STORM|
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