Conditions of Use
STORM COMPUTERS PTY LTD (SC)
CONDITIONS OF SALE AND TRADING POLICIES
All advertised prices are based on COD payment and do not include fitting, installation, configuration or delivery. SC reserves the right to vary and change the prices of our products without advance notice. All products are subject to availability.
Orders will be shipped once we receive full payment into our bank account. If we are out of stock of an item that has been ordered, customer will be informed of ETA or equivelant product/s. All enquirers regarding shipping should be sent to firstname.lastname@example.org
WE DO NOT SHIP OUTSIDE OF AUSTRALIA
DEPOSITS: SC requires that a 10% deposit be provided upon the order of any computer system. This deposit is not refundable should the customer decide to cancel the order, unless we have failed to provide the computer system within the quoted timeframes. This deposit is not refundable as all PCs are manufactured to order and significant time is spent on ordering, constructing, configuring and testing the hardware and software components.
PAYMENT METHODS :
Cash, EFTPOS and Credit card are accepted but there is a 2% surcharge on Visa & Mastercard Credit card Transactions.American Express & Diners attract a 3% Surcharge fee (Amex and Diners only available at our Cannington store). We also accept "direct deposits" provided a receipt is faxed to us after the deposit is made. Cheques ARE NOT ACCEPTED.
SPECIAL ORDERS :
All items that are not included in our PriceList are classified as â€˜non-standardâ€™. These Special Orders are non-cancelable and SC reserves the right to require an advance deposit. Non-acceptance of delivery of a special order will result in a cancellation fee being applied (20% of the selling price of the goods).
RETURN OF GOODS / REFUNDS
Change of Mind returns are accepted in the first 7 days of purchase AND only for SEALED/UNOPENED/UNUSED items/goods. A 10% restocking fee, basedon on the invoiced value. Testing of returned items will be performed before any credit/refund/exchange is completed. Items damaged by customer will not be refunded/credited/exchanged and warranty void. Please allow reasonable time for testing. "Special orders" will not be accepted for credit or exchange. All damages and faulty goods (DOA/Dead on Arrival) must be reported within the first 7 days period or if item shipped out to customer, first 14 days, from date of invoice. Where a customer has had a item shipped out to them and no longer require the item and request refund/credit/exchange, customer is liable for the cost of returning the item to SC and the applicable restocking fee will apply. Where an item is faulty we will test or if unable to test return item to supplier for assessment. Faulty items can be refunded/exchanged.
All effort is taken to ensure that the pricing and specifications of components that we sell are described accurately in all literature (including PriceLists, quotations, print advertising, Internet pages, invoices etc). However we do not accept liability for any errors or omissions.
PROBLEMS WITH A PRODUCT :
Most problems can be solved over the phone. However, should the service staff determine that the goods are faulty, it is the customer's responsibility to return the goods to our store for repair. Any goods that are out of warranty may still be returned but will incur normal repair charges (including any related freight costs).
TECHNICAL SUPPORT :
SC has a proud reputation of providing high-quality technical support. If you have any problems or questions regarding products you have purchased from us, please do not hesitate to call. If you have questions regarding problems with products purchased elsewhere, we obviously cannot provide anything but the most basic support - you should always contact the product's supplier before contacting us. SC will not provide any technical support on pirate application or pirate game software.
All new components sold by SC carry a manufacturer's warranty. The warranty does not cover damage/failure caused by mishandling, abuse or accident. Operating any product outside the manufacturer's documented specifications will void your warranty. This includes but is not limited to overclocking, incorrect voltage and other hardware modifications. Failure to follow standard installation and operating instructions, or failure to ensure adequate cooling will also void your warranty.
The length of the warranty on new hardware varies from component to component. All new hardware products sold by SC have at least 1 year manufacturers warranty, with many including 2 years coverage by the manufacturer (direct).
SC provides free labour for any warranty work required on a complete computer package for the period of 2 years from date of purchase. After the 2nd year, if the goods are still under warranty, no charges will be applicable for the repairs/replacements of the component, but charges for SC labour / freighting will be applied. Most software includes a warranty which covers defects on the actual media (the floppy or CDROM disk). No warranty is provided in terms of functionality or suitability of the program itself.
SC provides a warranty on the functionality of software supplied with new SC PCs for the period of 7 days from purchase. If the customer's software is not operating correctly (regardless of whether this is caused by user error or hardware failure) we will restore the computers original configuration for no charge. After 7 days from purchase, software configuration is charged at our standard labour rates.
SC provides a 3 month labour warranty on repairs that we perform to non-warranty equipment. All warranty is "return-to-base". The customer is responsible for returning and collecting any products for repair/upgrade. SC offers no warranty on blank media ie. DVD's and CD-R's.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
DATA BACKUP :
It is the responsibility of the customer to ensure that data on any PC worked on by SC has been backed up. Although all care is taken, SC takes no responsibility for loss of data contained on hard or floppy drives of PCs.
The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods. FAILURE TO COLLECT GOODS :
Title of any goods not collected from our repairs department within 3 months of the completion of a job will be transferred to SC.
DISCLAIMER AND INDEMNITY :
All goods supplied by SC are at the customers risk immediately from delivery. However, title of goods remain with SC until the invoice is paid in full. SC shall not be responsible for any loss or damage howsoever caused to the property or person of the customer or any third party as a result of any defect in the goods whether patent or latent, and the customer indemnifies SC against any claims against it by any third party arising out of any defects. No warranty is given that equipment or software sold by SC will work with existing hardware or software owned by the customer.
BY COMPLETING A PURCHASE THE CUSTOMER ACCEPTS AND UNDERSTANDS THE ABOVE CONDITIONS OF SALE AND TRADING POLICIES
Terms and Conditions