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Warranty for Products & Brands




WARRANTY & TECHNICAL SERVICE - WHO TO CONTACT

Best course of action in most situations is to contact the Manufacturer via email or phone first for technical support.

Some manufacturers also prefer to deal direct with customers for warranty claims.

Example of this is LCD Monitor manufacturers, most of them have Service Centres and/or pick up service available.

Dealing with the Manufacturer can (generally) result in a quicker turn around time for you.

Warranty

Warranty Turn Around Time: For an item under 7 Days old it will be swapped (generally same day) if found faulty and provided we have stock. Items outside of the 7 day DOA period have to be sent back to the distributor for assesment, and can take up to three or four weeks (most items are 2 weeks) for a repair/replacement/credit to be issued (again depending on the item and if stock etc is available etc).

Storm Computers offers 12months warranty on all items. All warranty is Return to Base (store). Some parts may have an extended voluntary warranty by the manufacturer and it is best to contact manufacturer directly in these cases first.



However we can do this for you at minimum fee of $33inc which will cover freight costs.

THE LIST BELOW is the typical warranty lengths, however they are subject to change without notice and will also vary per product.
We have also listed the support phone numbers.

BRAND

TYPICAL WARRANTY TERMS

RETURN TO ?

TECHNICAL SUPPORT

DETAILS

ALTEC LANSING

1 Year

STORM COMPUTERS

1800 089 681

AMD - CPU

 3 Years

AMD DIRECT

1800 189 581

ASUS – NOTEBOOK

2 YEARS*

ASUS DIRECT

1300 278 788

ASUS – LCD

3 YEARS*

ASUS DIRECT

1300 278 788

BENQ - LCD

3 Year

BENQ DIRECT

1300 130 336

BROTHER

1 Year*

STORM COMPUTERS

02 9887 4344

EATON “POD”/”POD+”

5 Year

EATON DIRECT

1300 303 059

EPSON

1 Year*

STORM COMPUTERS

1300 361 054

FUJI-XEROX

1 Year*

STORM COMPUTERS

1800 811 177

HP

1 Year*

STORM COMPUTERS

131047 OR 131347

INTEL (CPU)

3 Years

INTEL DIRECT

1800 649 931

KASPERSKY

LIMITED

KASPERSKY DIRECT

www.kaspersky.com

LG – MONITOR

3 Year

LG DIRECT

1800 687 955

LG – NOTEBOOK

1 Year

LG DIRECT

1800 643 156

NETCOMM

1 Year*

STORM COMPUTERS

08 9467 8980

NETGEAR

1 Year*

STORM COMPUTERS

1300 361 254

PHILIPS - LCD

3 Year*

PHILIPS DIRECT

1300 651 993

PLANTRONICS

1 Year

STORM COMPUTERS

1800 793 150 / 1800 428 526

PSS DISTRIBUTORS

2 Years

STORM COMPUTERS

08 9409 2013

SAMSUNG (PRINTER)

1 Year

SAMSUNG DIRECT

1300 362 603

SEAGATE – INT HDD

3 Year*

SEAGATE

WWW.SEAGATE.COM (after 1yr)

SEAGATE – EXT HDD

1 Year*

SEAGATE

WWW.SEAGATE.COM (after 1yr)

THERMALTAKE

1 Year

STORM COMPUTERS

03 9763 1622

TP-LINK

up to 3 Years*

STORM COMPUTERS

1300 875 465

TREND MICRO

LIMITED

TREND MICRO DIRECT

www.trendmicro.com

VIEWSONIC

3 Year*

VIEWSONIC DIRECT

 1800 880 818 / 02 9929 3955

WD – INT HDD

3 Year*

WD DIRECT

www.westerndigital.com (after 1yr)

WD – EXT HDD

1 Year*

WD DIRECT

www.westerndigital.com

* Note: Warranty May vary depending on actual product. Contact Storm determine relevant warranty length and details.

THE FOLLOWING BRANDS/ITEMS are to be returned to Storm Computers for warranty & technical support (first 12 months).

If the "brand" you purchased from us is not listed, please contact Storm for warranty details.

BRAND

TYPICAL WARRANTY TERMS

WHO TO CONTACT/
RETURN ITEM TO:

A.C. Ryan

1 Year

STORM WELSHPOOL

AirlinkTek (mediagate)

1 Year

RETURN TO STORM

ALBATRON

1 Year

RETURN TO STORM

Amacrox

1 Year

RETURN TO STORM

ANTEC

1 Year

RETURN TO STORM

ANYWARE

1 Year

RETURN TO STORM

APACER

1 Year

RETURN TO STORM

ASUS – MB/VC/OTHER

1 Year*

RETURN TO STORM

CABAC

1 Year

STORM WELSHPOOL

CASECOM

1 Year

RETURN TO STORM

COMPRO

1 Year

RETURN TO STORM

CORSAIR

1 Year*

RETURN TO STORM

CREATIVE

1 Year

RETURN TO STORM

CYBER SNIPA

1 Year

RETURN TO STORM

DEEPCOOL

1 Year

RETURN TO STORM

DYNALINK

1 Year

RETURN TO STORM

GIGABYTE

1 Year*

RETURN TO STORM

HITACHI

1 Year

STORM WELSHPOOL

HTL (RAM)

1 Year

RETURN TO STORM

I-ROCKS

1 Year

RETURN TO STORM

IKONIK

1 Year

RETURN TO STORM

INTACT

1 Year*

STORM WELSHPOOL

JNC

1 Year

RETURN TO STORM

KINGSTON RAM

1 Year*

RETURN TO STORM

LEGEND

1 Year*

STORM WELSHPOOL

LEMEL

1 Year*

RETURN TO STORM

LG – OTHER

1 Year

RETURN TO STORM

LITE-ON

1 Year

RETURN TO STORM

LOGITECH

1 Year

RETURN TO STORM

MICROSOFT

1 Year

RETURN TO STORM

MSI

1 Year*

RETURN TO STORM

NCP (RAM)

1 Year

RETURN TO STORM

NOCTUA

1 Year

RETURN TO STORM

OLIN

1 Year

RETURN TO STORM

RAZER

1 Year

RETURN TO STORM

ROCK

1 Year

RETURN TO STORM

STEELSERIES

1 Year

STORM WELSHPOOL

STORM COMPUTERS

1 Year**

STORM COMPUTERS

SUNIX

1 Year

RETURN TO STORM

TRANSCEND

1 Year*

RETURN TO STORM

WELLAND

1 Year

RETURN TO STORM

Last modified: 10th November 2009

 

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Stock Indicators: The Stock Indicator is not a live stock report. Please call to confirm stock availability.
ALL prices listed are in Australian Dollars and Include GST. Prices & Availability subject to change without notice.
Products images are for illustration purposes only and may vary from the actual product.

All brands and names are trademarks of their respective companies.
We ship across Western Australia and Australia Wide. Albany,Bickley, Bridgetown, Broome, Bunbury, Busselton, Carnarvon, Esperance, Geraldton, Kalbarri, Kalgoorlie, Karratha,Mandurah, Margaret River, Port Headland, Sydney, Melbourne,
Brisbane, Perth, Adelaide, Newcastle, Gold Cost, Canberra, Wollongong, Hobart, Geelong, Townsville, Cairns, Darwin, Toowoomba, Albury, Devonport, Rockhampton, Bundaberg, Tamworth, Alice Springs,
WA, Western Australia, SA, South Australia, NT, Northern Territory, VIC, Victoria, NSW, New South Wales, QLD, Queensland, ACT, Australian Capital City.
We do Prebuilt Systems, Custom Systems, Assembled Systems, Barebone Systems, DIY Systems.
We are one of very few computer stores that open on a Sunday. Thats right we are open 7 days a week (excluding public holidays).
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